The Tennessee Child Care Online Training System (TCCOTS) Help Desk's summer schedule is Mon. - Fri. 8:00 a.m. to 4:30 p.m. The help desk phone number is  (615) 277-1696, please call if you're having trouble with the online training.

It may be best to send an email to, with a detailed description of the problem. Please note the full name of the individual experiencing the problem and a description of the problem.  

We will respond to all emails received during Sat.-Sun. on Monday morning, sorry for any inconvenience.